Returns and Exchanges
gumtreemusic.com.au will not exchange or refund goods unless they were damaged or faulty when purchased.
gumtreemusic.com.au will refund up to $AUD10.00 in delivery fees to return damaged or faulty goods. This will be refunded according to the original method of payment.
Goods Damaged or Faulty on Delivery
Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply.
In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.
Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to gumtreemusic.com.au
Non-Delivery of Goods
Unless otherwise specified all goods will be shipped via normal post. Gum Tree Music makes no guarantee of delivery unless insurance if specified on order and paid for.
You are not entitled to a refund if you:
- you simply change your mind or no longer want the goods;
- realise you can't afford the goods;
- found the same item at a cheaper price elsewhere;
- chose the wrong item;
- Non-delivery of goods because of Australia Post;
- knew about the particular fault prior to purchase; and/or
- were responsible for causing the fault.
We may decide to grant you a refund if you cancel the order before we dispatch it but we will charge you a $5 administration fee and 2% merchant fee of the total order in to cover our costs.